For $200, refundable, you can get in line for a humanoid robot that does chores. The full price is listed: $20,000 to own a 1X NEO through the Early Access program, or $499 a month on a subscription. What 1X still hasn’t published is the date the first one arrives at a customer’s home.
That’s NEO’s status in a nutshell, and it matters because NEO is the most concrete consumer humanoid offer on the market. 1X says its factory in Hayward, California, is producing robots and that US deliveries “start 2026.” With less than three months left in the year, the gap between “production has commenced” and “your robot has shipped” is the number to watch.
What NEO costs, and what you get
Here’s what 1X’s order page listed when we checked it on October 7, 2026:
| Plan | Price | What 1X says is included |
|---|---|---|
| Early Access ownership | $20,000 | Ownership, 3-year warranty, premium support, priority delivery |
| Standard subscription | $499/month | Monthly subscription, starter productivity package, standard delivery |
| Reservation deposit | $200 | Fully refundable until NEO is ready for delivery, according to 1X |
The delivery line on the page reads simply: “US Deliveries start 2026.” International timing is described as later, with no firm date on the pages we checked. Orders go through 1X directly. We have no affiliate relationship with the company.
The fine print you’d want before signing isn’t there yet. It isn’t clear whether the $499 plan includes Expert Mode hours (more on that below) or covers connectivity costs beyond the listed package.
The factory is real. The deliveries are the open question.
On April 30, 2026, 1X announced via GlobeNewswire that its NEO Factory in Hayward had started full-scale production, and published a NEO Factory post with details. The company describes a roughly 58,000-square-foot plant with more than 200 team members. It says the plant can initially build up to about 10,000 NEOs a year, and that automation plus a San Carlos facility should push annual volume much higher by the end of 2027.
1X also says first-year capacity, about 10,000 units, was booked quickly after NEO’s consumer launch on October 28, 2025. The early units coming off the line are going to internal and home testing first, the company says, with customer shipments planned for 2026.
All of that comes from 1X. We haven’t audited the line, and the company hasn’t published shipment counts. “Production has commenced” and “booked” are both company claims, and neither is a delivery.
What 1X says NEO can do
1X’s product and order pages list NEO at 5’6″ and 66 lb, with 22 degrees of freedom in each hand. The pages also list several payload figures, IP68-rated hands and an IP44-rated body, and a battery of about 842 Wh good for roughly four hours. The robot’s onboard computer, “NEO Cortex,” is based on NVIDIA’s Jetson Thor. Its software includes Redwood AI, a vision-language model for chores, and a built-in large language model.
Then there’s Expert Mode. For tasks NEO doesn’t know how to do yet, owners can schedule a session in which a remote 1X operator supervises or guides the robot. That’s an honest design choice, and it’s also why “autonomous” deserves a footnote here. Nobody outside 1X has published how much of NEO’s work in real homes is autonomous and how much is remote-assisted. 1X’s soft-body and lattice-polymer safety claims are design statements, not test results.
Here’s what we couldn’t confirm as of October 7:
- the date of the first customer home delivery
- the ship date for a deposit placed today
- an independent review of autonomy versus Expert Mode use
- safety certification details for unsupervised home use across US jurisdictions
How to read NEO against everything else
Consumer humanoids blur chore demos, teleoperation and autonomy more than industrial ones do. That’s why we’d apply the same tests we use in teleoperation vs autonomy to any NEO footage. For the wider picture of what you can actually put in a house this year, see humanoid robots for home use in 2026. Industrial humanoids are on a different track entirely; compare Atlas at Hyundai and Agility’s Digit 5.
The next milestone is simple to state. Either 1X confirms a first customer delivery before December 31, or “US deliveries start 2026” quietly becomes 2027. When it does ship, the most useful detail won’t be the price. It’ll be how many Expert Mode hours come with it.
Frequently asked questions
How much does 1X NEO cost?
1X lists $20,000 for Early Access ownership or $499 a month on a subscription, with a $200 refundable deposit to reserve one. We checked the 1x.tech/order page on October 7, 2026.
Can I get a NEO delivered today?
No customer deliveries have been publicly confirmed yet. The order page says US deliveries start in 2026.
Is the Hayward NEO factory real?
1X announced on April 30, 2026 that its Hayward facility had started production and published a NEO Factory page with details. That’s a company claim; we haven’t independently audited the line.
Does NEO work fully autonomously?
1X markets autonomy through its Redwood AI and also offers scheduled Expert Mode, in which a remote 1X operator helps with tasks NEO doesn’t know. Nobody has independently published how often homes would need that help.
Sources
- 1X, order page: 1x.tech/order (checked Oct 7, 2026)
- 1X, NEO Factory post: 1x.tech/discover/neo-factory
- GlobeNewswire, “1X Opens NEO Factory in Hayward,” April 30, 2026
- 1X NEO launch materials (Oct 28, 2025)
Last updated: October 7, 2026. Prices and storefront wording rechecked against 1x.tech/order. To report an error, see our corrections page. Articles are drafted with AI assistance and reviewed and edited by an editor; see our editorial policy.
